Support
We have a range of support options that cover websites, dedidated and co-located servers and bespoke web application. Each option is supported by our Service Level Agreement (SLA) - this is our promise to respond to problems that you may encouter within an agreed period of time. If we fail to meet this deadline then you receive credits that reduce the annual or one-off fees that you pay us.
Support is available by phone or through our online Support Portal - an efficient and user-friendly way to create support requests. Each request or "ticket" is logged and sent immediately to our support team for attention. You can see at a glance who is dealing with your ticket and how much time will be needed.
You no longer need to review dozens of emails to know if outstanding support requests have been dealt. All this information is now made available to you as a "dashboard" view in our Support Portal allowing you to easily and quickly produce a list of open, pending or closed support tickets as well as review the time taken to answer and resolve the support requests and match that against our SLA.