Support | Firechaser Ltd

Southbank Centre

"Firechaser have worked closely with us, above and beyond any contractual terms ... ensuring that our site was capable of managing high levels of demand for a big ticket 'on-sale'."
M.Pountney, Head of Information, Systems and Technology

www.southbankcentre.co.uk
Grange Park Opera

Founded in 1997 Grange Park Opera, based in Northington, Hampshire, has quickly become one of the jewels in the summer opera calendar. As the season closes in Hampshire, we open our smaller festival at Nevill Holt in Leicestershire.

www.grangeparkopera.co.uk
Kings Place

A new creative centre presenting music, painting and sculpture from around the world, with a waterside restaurant, bar/cafe, conference and events facilities.

www.kingsplace.co.uk
Mace Group

The Mace Group is currently delivering some of the most inspiring projects and programmes around the world. In every role, from consultant and manager to contractor, and in every sector, from schools and airports to offices and railways.

www.macegroup.com
Wigmore Hall

"Firechaser's design for the new website more than matched our expectations"
Mark Lewis, The Wigmore Hall Trust

www.wigmore-hall.org.uk
Roundhouse

Camden's legendary Roundhouse has continually pushed boundaries in music and performance. Today the Roundhouse is a space dedicated to nurturing creative young talent, as well as presenting an eclectic line up of the best in Live Music, Theatre, Dance and Circus.

www.roundhouse.org.uk
Young Vic

The country's leading home for younger theatre artists, especially directors, Young Vic present seasons of work by new directors in tandem with productions by some of the great directors of the world.

www.youngvic.org
Theatre Royal Newcastle

The Theatre Royal is one of the most famous theatres in the country and in its 170 year history has played host to the biggest names in dance, drama, music and comedy.

www.theatreroyal.co.uk
Rose Theatre - Kingston

"The website looks brilliant, we're seriously pleased with it, and its exactly what we were wanting, so a big thank you to you all."
Richard Matthews, Marketing Manager

www.rosetheatrekingston.org
Sphinx Theatre

Sphinx is an independent theatre company which places women at the heart of its productions, events and campaigns.

www.sphinxtheatre.co.uk
The Shane Engine

Ground breaking power and/or efficiency. The Shane 850 cc engines produce 116 ft lbs of Torque giving 100 hp at 4,500 rpm. The Shane engine is a truly revolutionary new design that brings the theory of rotary efficiency in the internal combustion engine to reality.

www.shaneengines.co.uk

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Support

We have a range of support options that cover websites, dedicated and co-located servers and bespoke web application. Each option is supported by our Service Level Agreement (SLA) - this is our promise to respond to problems that you may encounter within an agreed period of time. If we fail to meet this deadline then you receive credits that reduce the annual or one-off fees that you pay us.

Support is available by phone or through our online Support Portal - an efficient and user-friendly way to create support requests. Each request or "ticket" is logged and sent immediately to our support team for attention. You can see at a glance who is dealing with your ticket and how much time will be needed.

Screengrab of Customer Support Application

You no longer need to review dozens of emails to know if outstanding support requests have been dealt. All this information is now made available to you as a "dashboard" view in our Support Portal allowing you to easily and quickly produce a list of open, pending or closed support tickets as well as review the time taken to answer and resolve the support requests and match that against our SLA.